maya77 Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the maya77 platform and all its related services. By accessing the maya77 website or mobile version, you are automatically considered to have accepted these terms.

The following terms are used with specific meanings throughout this document:

• "Platform" — The collective maya77 website, application, and associated digital services.
• "User" / "You" — Any person registered on maya77.
• "Account" — A user's personal registered profile.
• "Bonus" — Any promotional funds or benefits provided by maya77.
• "Wager" / "Bet" — The amount of money placed in any game.
• "Turnover" — The total bet amount required to fulfill the wagering requirement.

These terms are written in Bengali and apply to Bangladeshi users. In the event of any ambiguity, the interpretation of maya77 authorities will be considered final.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account and use services on maya77, you must be at least 21 years old. Access to this platform is strictly prohibited for minors. maya77 may request identification documents at any time to verify age.

2.2 One Account Policy

Each person may operate only one account. If multiple accounts belonging to the same person are detected, all of them will be closed and all associated bonuses will be forfeited.

2.3 Providing Accurate Information

At the time of registration, you must provide completely accurate and up-to-date information, including: full name, date of birth, email address, and phone number. maya77 reserves the right to permanently close an account if false or misleading information is provided.

2.4 Identity Verification (KYC)

maya77 may request identity verification documents (national ID card, passport, or driving license) at any stage of withdrawal processing or account management. Withdrawals may be temporarily held until verification is complete.

3. Account Security and Responsibility

It is your sole responsibility to keep your account login details (username and password) completely confidential. Sharing this information with any third party is prohibited.

• maya77 will not be liable for any unauthorized use of an account by someone other than the authorized person.
• If you suspect your account has been hacked or breached, contact the support center immediately.
• While operating accounts for multiple people from a single device is permitted to a limited extent, claiming bonuses from the same IP address may be considered fraudulent.
• You are personally responsible for all activities that take place on your account.

Keep your password strong and change it regularly. maya77 will never ask for your password via email or chat.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount on maya77 is ৳500. Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposited funds are added to the account after successful verification.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. The payment method registered on the account at the time of the withdrawal request must be used. Withdrawal processing generally takes 30 minutes to 3 hours.

4.3 Withdrawal Verification

• Account KYC verification must be completed before a withdrawal.
• Withdrawal is not possible without fulfilling the active bonus wagering requirement — see section 5 for details.
• maya77 reserves the right to hold or cancel a withdrawal if fraud is suspected.
• A withdrawal request that is in progress cannot be cancelled to submit a new one.

4.4 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members can receive up to a 120% bonus up to ৳20,000 on their first deposit. For example: depositing ৳1,000 gives a ৳1,200 bonus, bringing the total balance to ৳2,200.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x) — meaning after receiving the bonus, you must bet 15 times its amount before it becomes withdrawable.

5.3 General Bonus Terms

• A bonus offer can be claimed only once per person.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is fulfilled.
• maya77 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses may be forfeited in cases of unusual betting patterns or bonus abuse.
• Separate terms apply for cashback benefits under the VIP program.

5.4 VIP Program

The maya77 VIP program has three tiers: Bronze, Silver, and Gold. You can advance to a higher tier through regular play. Weekly cashback is up to 0.3% at Bronze tier, 0.7% at Silver, and 1.0% at Gold tier.

6. Gaming Rules and Fair Play

maya77 is committed to ensuring fair and transparent outcomes in all games. The games available on our platform are operated by international standard software providers.

• All game results are determined by a completely random process.
• If a game stops mid-way due to a technical issue, the maya77 authorities will review the situation and make a decision.
• To learn the rules of a game, see the "Help" or "Info" section within each game.
• Taking advantage of any system bug or error is strictly prohibited.
• In live dealer games, the dealer's decision will be considered final.

In the sports betting section, placing bets based on match fixing or insider information is strictly prohibited and may result in legal action.

7. Prohibited Activities and Fraud

The following activities are strictly prohibited on maya77. Such activities may result in permanent account closure and forfeiture of all funds:

• Creating multiple accounts to claim bonuses repeatedly.
• Money laundering or conducting transactions using illegal funds.
• Operating an account using another person's identity.
• Using bots or automated software to play games.
• Attempting to interfere with or hack the platform's security.
• Threatening or harassing other users.
• Participating in match fixing or collusion.
• Playing on behalf of, or using the account of, a minor.

If suspicious activity is detected, maya77 reserves the right to temporarily suspend the account while investigating.

8. Account Closure and Suspension

8.1 Closure at User Request

You can request closure of your account at any time via live chat or email. Make sure to withdraw any remaining funds before making the request.

8.2 Closure or Suspension by maya77

maya77 may close or suspend an account for the following reasons:

• Violation of any provision of these terms.
• Fraudulent or suspicious activity.
• Providing false identity or documents.
• Being inactive for an extended period (more than 12 months).
• Complying with legal obligations or regulatory directives.

8.3 Inactive Account Policy

If no transactions occur for more than 12 months, the account will be marked as inactive. In this case, maya77 reserves the right to deduct an account management fee after giving prior notice.

9. Responsible Gaming

maya77 firmly believes in responsible gaming. Gaming is for entertainment — not a solution to financial problems. The following tools are available to protect users:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Limit the maximum amount you can lose within a set period.
• Session Time Limit: Set how long you can play in one session.
• Temporary Break: Voluntarily close your account for a period of time.
• Permanent Self-Exclusion: Permanently close your account for long-term issues.

If you notice signs of a gaming problem, contact our support team. Read the Responsible Gaming page to learn more.

For users aged 21 and above only.

10. Privacy and Data Protection

maya77 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep your data secure.

• Personal information collected at registration is used only for improving services.
• Personal information is not sold to third parties.
• Information may be provided to authorities upon request due to legal obligations.
• Payment information is stored in encrypted form.

For detailed information, please visit our Privacy Policy page.

11. Intellectual Property

All content displayed on the maya77 platform — logos, trademarks, designs, software, text, graphics, and audiovisual materials — are the exclusive property of maya77 or its licensors.

• Reproducing, distributing, or modifying any content without written permission from maya77 is prohibited.
• Users may use the platform for personal, non-commercial purposes.
• Game software is protected by the intellectual property rights of the respective providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others).

12. Limitation of Liability

maya77 bears no liability in the following cases:

• Losses caused by internet disconnection or technical errors.
• Issues arising from the failure of third parties (payment service providers, internet providers).
• Losses resulting from unauthorized use of an account where the negligence in security is the user's own.
• Unforeseen circumstances (force majeure) such as natural disasters or cyberattacks.
• Expected but unrealized earnings from betting or gaming.

maya77 is an entertainment platform. Wins and losses in gaming are normal — no guarantee of financial gain is possible or is given.

13. Changes to Terms

maya77 reserves the right to partially or fully amend these terms and conditions at any time. A notice will be published on the platform before any changes take effect.

• For significant changes, registered email addresses may be notified.
• Continued use of the platform after the new terms take effect will be considered acceptance of the new terms.
• If you do not agree to the new terms, please request that your account be closed.

The latest terms and conditions will always be available on this page. Regular reading is recommended.

14. Contact & Dispute Resolution

14.1 Contact

If you have any questions or complaints regarding these terms, please contact our support team:

• 24/7 Live Chat: Speak directly in Bengali on the platform.
• Email: [email protected]

14.2 Complaint Process

In case of any dispute, first try to resolve it with the maya77 support team. When filing a complaint, include your account ID, date, and detailed information. maya77 reviews all complaints appropriately.

14.3 Applicable Law

These terms and conditions will be governed by the applicable laws of Bangladesh. Any dispute will first be attempted to be resolved through discussion.