Your privacy is our commitment

1 Definitions and Scope

In this privacy policy, "personal information" refers to any information from which a person can be directly or indirectly identified. This includes name, address, email, mobile number, financial transaction details, and account-related information.

This policy applies to the maya77 website, mobile application (if applicable), and other related digital services. This policy applies in particular to users residing in Bangladesh.

2 What Information We Collect

We may collect the following types of information during registration and use of the maya77 platform:

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (when identity verification is required)
• Financial account details such as bKash, Nagad, Rocket, or Upay numbers
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, language, and version
• Operating system and device type
• Date and time of platform access
• Pages visited and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and times
• Betting and gaming history
• Bonus claim and usage records
• Rewards and winnings information

3 Purpose of Data Collection

maya77 uses your information for the following legitimate purposes:

• Account Management: To facilitate registration, login, and account security.
• Identity Verification: To conduct KYC (Know Your Customer) processes in order to meet legal obligations and prevent fraud.
• Financial Transactions: To process deposits, withdrawals, and payments.
• Customer Service: To resolve your issues and provide support.
• Responsible Gaming: To help prevent gambling addiction and promote healthy gaming habits.
• Platform Improvement: To analyze user experience and improve service quality.
• Security: To prevent unauthorized access, fraudulent activity, and money laundering.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Disclosure and Third Parties

We may share your information with third parties in limited circumstances:

4.1 Service Providers

Our payment processing partners (bKash, Nagad, Rocket, Upay, banks), software providers, and technology service providers receive only the information necessary to carry out their designated tasks. They are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information in response to a court order, government regulation, or a lawful request from a law enforcement agency. In such cases, we will disclose only the minimum information necessary.

4.3 Business Transfers

If there is any change in the ownership or operations of maya77, user information may form part of that transfer; however, the new operator will be bound by the terms of this privacy policy.

5 Data Protection and Security

maya77 has implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Firewall Protection: Robust firewall systems to prevent unauthorized access.
• Access Controls: Only authorized personnel can access the information they require.
• Regular Audits: Regular evaluation and updates of security measures.
• Two-Factor Authentication: Two-layer authentication system to protect your account.

Please note that no method of transmitting or storing information over the internet is completely secure. While we make every effort, we cannot guarantee absolute security. Keeping your account password confidential is your own responsibility.

6 Cookie Policy

The maya77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

6.1 Essential Cookies

These cookies are essential for the platform to function. Without them, login, session management, and security features will not work. These cookies cannot be disabled.

6.2 Analytical Cookies

These cookies help us understand how users are using the platform. This information is used to improve the service. You can disable these cookies from your browser settings, though doing so may limit some features.

6.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies will prevent some maya77 services from working properly.

7 Data Retention Period

maya77 retains your personal information in accordance with the following guidelines:

• Active Accounts: Necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory obligations.
• Transaction Records: Financial transaction records may be retained for an extended period in accordance with applicable law.
• Deletion of Unnecessary Data: Once the designated retention period has passed, data is securely deleted or anonymized.

8 Your Rights

As a user of maya77, you have the following rights regarding your own information:

8.1 Right of Access

You may request a copy of your personal information held by us at any time. Upon request, we will provide it within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is inaccurate, you may request that we correct it. We will update the information subject to the provision of adequate evidence.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain information that is necessary to fulfill legal obligations.

8.4 Objection to Processing

You may object to marketing communications at any time and we will honor that request.

9 Protection of Children and Minors

maya77 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. We attempt to ensure this through an age verification process at the time of registration.

If it appears that information from a minor has been collected by mistake, we will delete that information and close the associated account as soon as we are notified.

10 International Data Transfers

Your information may be processed or stored outside of Bangladesh for the purposes of operating maya77's services. In such cases, we ensure that adequate privacy protections are in place in the country or organization to which the data is transferred.

For international data transfers, we apply applicable contractual safeguards and third parties are required to follow our privacy standards.

11 Third-Party Websites and Links

The maya77 platform may occasionally contain references to third-party services. These external services have their own privacy policies and maya77 is not responsible for them. You are advised to read the privacy policies of external services before using them.

12 Policy Changes and Updates

maya77 reserves the right to update this privacy policy as needed. If there are significant changes to the policy, we will:

• Publish a notice on the website
• Registered users may be notified by email
• The "Last Updated" date at the top of the page will be changed

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. You are advised to review this page regularly.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will do our best to respond to your message as soon as possible.

Our customer support team is available 24 hours a day, 7 days a week via live chat in Bengali. For formal privacy-related requests, please contact us by email.